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You must have the most up to date version of Java in order to print the coupons. If you are still having issues with downloading, it may also be that you do not have an up to date browser.

Our coupons can be printed from these operating systems:

* Windows XP
* Vista
* Macs running OSX 10.4 (Tiger) or 10.5 (Leopard)
* We currently have partial support for the Windows 7 OS.

We are aware of a few restrictions and are working to be fully compatible shortly.

We support these browsers:

* Internet Explorer 6.0 and higher
* Firefox below version 3.5. We are working on adding 3.5 compatibility.
* Safari
* Chrome
* AOL (but not through AOL dial-up)

Here is the trouble shooting guide.
http://server.iad.liveperson.net/hc/s-44296948/cmd/kbresource/kb-620919733955736950/front_page!PAGETYPE?category=22